1. Introduction

Techwens Technology Private Limited ("Techwens", "we", "our", or "us") is an AI-native technology company headquartered in Kolkata, West Bengal, India. We build web platforms, mobile applications, AI automation systems, and HRMS software for businesses across India, UAE, Singapore, the United Kingdom, and the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

• Personal Identification Information: name, email address, phone number, company name, and job title — provided when you fill out contact forms, book discovery calls, or subscribe to updates.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and device identifiers — collected automatically through cookies and analytics tools.
• Communication Data: messages, enquiries, and attachments you send us via email, WhatsApp, or our contact form.
• Business Information: details about your project requirements, budgets, and timelines shared during sales or onboarding conversations.

3. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To send project updates, invoices, and service-related communications.
• To send marketing content such as newsletters, case studies, and product announcements — only with your explicit consent or where permitted by law.
• To analyse website usage and improve our digital presence.
• To comply with legal obligations under applicable Indian law and international regulations.
• To detect, prevent, and address technical issues or fraudulent activity.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or equivalent legislation applies, we process your data on the following bases: (a) your consent, (b) performance of a contract, (c) compliance with a legal obligation, or (d) our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service Providers: third-party vendors (hosting, analytics, email delivery, CRM) who process data on our behalf under strict confidentiality agreements.
• Legal Authorities: when required by law, court order, or governmental authority in India or other applicable jurisdictions.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, where your data may be transferred to the successor entity.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: required for the website to function correctly.
• Analytics Cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: used to deliver relevant advertisements (only where consent is given).

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact and enquiry data is typically retained for 3 years. Client project data is retained for 7 years in accordance with Indian accounting and tax regulations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (subject to legal retention obligations).
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at support@techwens.com.

10. International Transfers

Our services are delivered globally. If you are located outside India, your data may be transferred to and processed in India. We take appropriate safeguards to ensure such transfers comply with applicable law.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have done so, we will promptly delete that data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our website or services after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: